Policies

RAIN CHECK POLICY

At Westview, we understand that unexpected weather conditions can impact your golfing experience. To ensure fairness and customer satisfaction, we have implemented a raincheck policy that provides credits for incomplete holes due to inclement weather, in order to ensure you receive the full value of your money.

How it Works:

  • Credits will be calculated based on the number of holes completed and the dollar amount paid by the customer.
    The credit percentage will be determined as follows:
  • 6 Holes Completed: 66% credit
  • 9 Holes Completed: 50% credit
  • 12 Holes Completed 33% credit

For example: If a golfer pays $100 for 18 holes and finishes 6 Holes, they have completed 33% of their round, therefore they would be entitled to a credit for the remaining 66% (in this case, $66).

Raincheck credits will be issued in the form of a voucher, the dollar amount of which can be applied to a future round at Westview up to 365 days from the date of their original round.

Note: Rainchecks are issued at the discretion of our staff in cases of inclement weather or emergencies. If you wish to receive a rain check, you must notify the pro shop or course management before leaving the course.

This raincheck policy is subject to periodic review and may be updated as needed.

CANCELLATION POLICY

At Westview, players are permitted to modify or cancel their bookings until 24 hours before their tee time with no penalty.

 

If your tee time is cancelled with less than 24 hours notice, future bookings will be impacted in the following way: 

  • First offence: The player who booked the tee time will receive a warning flag in our system.
  • Second offence: The player who booked the tee time will be required to provide a credit card.
  • Third offence: The player who booked the tee time will be charged in full for the cancelled tee time.

 

If your tee time is modified with less than 24 hours notice (adding or removing players, changing the time or date of the tee time), you will receive a warning flag. If modifications within 24 hours become a regular occurance, you may be asked to provide a credit card. 

 

This policy is subject to change at the discretion of Westview Golf Club at any time.

CART RENTAL POLICY

To rent a golf cart at Westview, a golfer must be above the age of 18, with a valid driver’s license.

Golfers under the age of 21 will be required to provide a valid driver’s license, to be held by the Pro Shop until the power cart has been returned and inspected by Pro Shop staff.

For golfers who choose to rent a power cart for their round, a per person fee will apply. With the purchase of a golf cart rental fee, the driver / renter of the cart accepts the following:

 

  • To operate the cart in a safe manner and adhere to the rules of the day.
  • To accept complete liability for any damages to the golf cart or personal property.
  • To assume the risk of injury or death to the Operator or other persons arising from the use of the golf cart.
  • That no other person will be permitted to operate the golf cart, and that the driver/renter of the cart will have possession / control of the golf cart keys if the cart is left unattended at any time.
  • To return the golf cart to the designated return area, not leave the golf cart in the parking lot.
  • To return the golf cart to the designated return area no later than 15 minutes after sunset.
  • To indemnify, hold harmless, and defend Westview Golf Club, its employees and any other person for whom it is in law responsible, from any kind of liability, suit, claim, demand, fine, action, or proceeding of any kind which may be brought against it, and from and against any and all losses, costs, damages suffered or incurred by Westview Golf Club (the “Claims and Losses”), howsoever caused, including, but not limited to, by reason of any damage to property or injury (including injury resulting in death) to any person, in any way connected to this Tee time booking, except to such extent that such Claims or Losses are caused directly by the negligence of Westview Golf Club.

CODE OF CONDUCT

Westview Golf Club is committed to providing an environment that is free of discrimination, harassment and intimidation for members, employees and guests.

Upon payment of membership or green fees, all members, guests and visitors have given their consent to be bound by both the restrictions and penalties which may be imposed for any breach of the club’s standards or serious misconduct.

All players are expected to play in the spirit of the game by:

  • Acting with integrity – for example, by following the Rules, applying all penalties, and being honest in all aspects of play.
  • Showing consideration to others – for example, by playing at a prompt pace, looking out for the safety of others, and not distracting the play of another player.
  • Helping maintain the quality of the course – for example, replacing divots and repairing ball marks on greens.

All golfers and visitors to Westview Golf Club are expected to abide by the following:

  • Conduct yourself in a sportsmanlike manner and do not knowingly cheat, disrespect employees, officials or fellow players.
  • Operate power carts in a safe manner.
  • Play in order of assigned course unless otherwise instructed by Westview Golf Club staff.
  • Refrain from abusive language and emotional outbursts.
  • Club property is not to be taken off the premises.
  • Refrain from excessive use of alcohol or Cannabis.
    • Note: Only alcoholic beverages purchased from the club are permitted on the course, as per LLBO laws (See Alcohol Policy).

Based on the severity of the misconduct, Westview Golf Club may apply any of the following penalties for Code of Conduct violations:

  • Eject the guest/member/visitor from the golf course immediately.
  • Issue a verbal or written warning to the guest/member/visitor.
  • Ban or suspend the guest/member/visitor.

Individuals in violation of this Code of Conduct will not be entitled to a refund of any part of the dues and fees paid to the Club.

ALCOHOL POLICY

Westview Golf Club is committed to the promotion of responsible alcohol service and consumption. The alcohol policy assists the staff in the responsible service of alcohol, provides guests with a safe environment and provides alcohol risk management strategies.

The House Policy of Westview Golf Club is as follows: 

    1.  All persons who appear under the age of 25 will be asked for ID.
    2. No person under the age of 19 will be served alcohol.
    3. No person who appears intoxicated will be served alcohol.
    4. Westview Golf Club reserves the right to cease service to anyone who appears to become intoxicated.
    5. Members and guests are not allowed to bring their own alcohol onto Westview property; this includes the golf course, the parking lot, and the clubhouse. If a guest is found with his or her own alcohol, the alcohol will be confiscated, and he or she may be asked to leave the property.
    6. Westview reserves the right to check a guest’s golf bag if there is reasonable belief that the participant has brought his or her own alcohol onto Westview property.
    7. Westview Golf Club does not endorse drinking and driving. Any person who appears intoxicated will be asked how he or she intends to leave Westview Golf Club. If the person is known or suspected to have driven a motor vehicle to the Club, he or she will be asked to give the keys of the vehicle to a staff member until such time as the person is sober.
      • If the person refuses to give the keys and there is reasonable belief that the person will get behind the wheel while intoxicated, the police will be called.
    8. Guests should be aware that a golf cart is considered to be a motorized vehicle under the impaired driving provisions of the Criminal Code and should not be operated while drinking.
    9. Arriving guests who appear intoxicated will not be allowed into areas of alcohol service.
    10. Any person who is abusive or disruptive will be asked to leave the property. If the person refuses to leave, the police will be called.

ACCESSIBILITY

Statement of Commitment:

Westview Golf Club is committed to upholding and exceeding Ontario’s legislation intended to remove barriers to accessibility for persons with disabilities. This includes providing equal access to employment, information, goods, and services, and treating persons with disabilities with dignity and respect in a way that takes their disability into account.

Accessibility Policies:

1. Assistive Devices, and Service Animals, Service Dogs or Guide Dogs: Persons with disabilities who use an assistive device will be permitted to use their own device to access the goods and services of Westview Golf Club. If a person with a disability is accompanied by a guide dog or other service animal, Westview Golf Club shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises.

 

2. Support Workers: If a person with a disability is accompanied by a support person, Westview Golf Club will ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises. Westview Golf Club will ensure that notice is given in advance if admission fees will be charged to support workers for accessing the goods or services in their role as support person, including how much the fee will be.

 

3. Information & Communication: Westview Golf Club will deliver alternate formats of information to clients, upon request. If a particular material cannot be converted into an accessible format that meets the needs of the person requesting it, Westview Golf Club will provide details of why it cannot be converted and provide a summary of the information or communication in another way that is suitable to the person requesting it. This extends to any emergency procedures or safety information prepared by Westview Golf Club.

 

4. Employment: Westview Golf Club welcomes and encourages employment applications from people with disabilities and will do its part to make hiring and employee support practices more accessible by providing accommodation during all stages of recruitment, hiring, and employment. If a job applicant requests accommodation, Westview Golf Club will consult with the applicant and provide suitable accommodation that takes the person’s accessibility needs into account.

New employees will be reminded about the organization’s job accommodation policies as soon as possible upon being hired and notified when any future changes are made to policies. Policy and practice information will include available employment accommodations that will be provided for job related matters such as performance management, career development, emergency response plans, and return to work information.

Westview Golf Club will consult with an employee who requests it, to provide or arrange for the provision of accessible formats and communication supports that take the employee’s needs into account when providing information that is needed to perform the employee’s job, and information that is generally available to employees in the workplace.

 

5. Customer Service: Westview Golf Club will provide customer service in a manner that removes barriers for people with disabilities according to the following key principles of the AODA:

  • Goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities.
  • Service to people with disabilities will be integrated with others, unless an alternate way of providing the goods, service or facility is required by the person with the disability.
  • Persons with disabilities will be given equal opportunity to use and benefit from the goods, services, or facilities an organization or business has to offer.
  • We will communicate with people with disabilities in a way that takes the individual’s disability into account.

 

6. Service Interruptions: If there is a temporary disruption in any of our services either in whole or in part, Westview Golf Club will provide notice of the disruption to the public via as many channels as possible, in accessible formats, where available. We will physically post notices where the disruption is taking place as well as through any other channels that are appropriate such as email, phone, text, social media, or on our website. Notice of the disruption will include the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available.

7. Training: Westview Golf Club will provide training to all employees, volunteers, and independent contractors to ensure they are familiar with our policies, practices, and procedures for communicating with and providing services to persons with disabilities

FEEDBACK PROCESS 

Customers who wish to provide feedback on the way Westview Golf Club provides goods and services to people with disabilities can email, call or speak to a manager in person.

Email: info@westviewgolf.ca

Phone: (905) 727-0446

Customers can expect a response within 7 business days with updates on how their feedback will be addressed and the actions being taken to resolve the issue.

 

MULTI-YEAR ACCESSIBILITY PLAN

As an organization committed to providing a welcoming and inclusive environment for all, Westview Golf Club is continuously working towards improving our accessibility initiatives. We will evaluate our standards and initiatives on an annual basis and make relevant updates to our plan to address any additional requirements set out by the AODA in a timely manner.

 

Item 2024 2025 2026
TRAINING: Provide employees with the education they require to offer high-quality customer service to all customers of all abilities.
Current:  Onboarding updated to include mandatory AODA training for all seasonal employees
*Partnered with HR Covered to track certifications as completed
Commitment:  Provide refresher training to returning employees, in addition to mandatory first-time training for new employees
Looking Ahead:  Anticipate updates to training, bring all staff up to date on relevant requirements.
DESIGN OF PUBLIC SPACES: Westview will ensure any newly redesigned or redeveloped areas are maintained in accodance with rules set out by the AODA.
Current: Westview is currently equipped with accessible washrooms. 
Commitment: Any future updates to public spaces will be made in accordance with AODA.
No major updates planned.
COMMUNICATION: Westview will make its information accessible to people with disabilities by creating materials and supports in accessible formats, and it will notify the public of the types of accessible formats provided.
Current:  All policy, training and informational materials are available in both digital and print formats. Additional accommodation (i.e. audio or video format) can be provided by request.
Commitment:  Updates to documents will continue to be available in both digital and print.
Looking Ahead:  Westview will explore opportunities for creating audio and video versions of relevant documents as needed.
EMPLOYMENT: Westview will do its part to make hiring and employee support practices more accessible by providing accommodation during all stages of recruitment, hiring and employment.
Current: All job postings include language welcoming persons with disabilities to apply, offering accommodations throughout the hiring process.
Commitment:  Westview will consult with any applicants who request accommodation and take the person’s accessibility needs into account.
Looking Ahead: For any applicant who requests it, Westview will arrange for the provision of accessible formats and communication supports during the hiring process.

 

Ongoing review and feedback of this plan will help Westview Golf Club create the most accessible environment. We will continue to collect feedback and initiate changes that will increase the accessibility of the services provided. Additionally, this plan will be reviewed annually and we will implement any relevant updates or additions. 

For questions or comments regarding Westview Golf Club’s accessibility plans, policies, and
practices, including copies of documents in accessible formats, please contact:

Lauren Nisbet, Director of Operations 
In Person: 1563 Vandorf Sideroad, Aurora, L4G 7C1 / By Phone: (905) 727-0446 / By Email: lauren@westviewgolf.ca