At Westview Golf Club, the safety and well-being of our golfers is a top priority. In the event of inclement weather, including but not limited to rain, thunderstorms, lightning, or high winds, golfers are advised to assess conditions before continuing play.

By choosing to play during adverse weather conditions, you acknowledge and accept the inherent risks associated with weather-related hazards on the course, and agree to play at your own risk.

Please note the following:

• Lightning: If lightning is observed or a storm warning is issued, play must cease immediately, and golfers are required to seek shelter until it is deemed safe to resume.

• Course Conditions: Wet or soggy conditions may result in puddles, muddy areas, and slippery surfaces. Golfers are responsible for their safety when navigating the course.

• No Special Weather Alerts: Westview does not utilize any specialized weather tracking or alert systems to notify golfers when weather conditions warrant stopping play. It is the responsibility of the golfer to stay informed and make decisions based on current conditions.

• No Refunds: No refunds will be issued due to inclement weather. Please refer to the Raincheck policy at westviewgolf.ca/policies.

We encourage all golfers to use caution, stay informed of weather conditions, and take necessary precautions for their safety.

At Westview, we understand that unexpected weather conditions can impact your golfing experience. To ensure fairness and customer satisfaction, we have implemented a raincheck policy that provides credits for incomplete holes due to inclement weather, in order to ensure you receive the full value of your money.

How it Works:

• Credits will be calculated based on the number of holes completed and the dollar amount paid by the customer.
  The credit percentage will be determined as follows:
• 6 Holes Completed: 66% credit
• 9 Holes Completed: 50% credit
• 12 Holes Completed 33% credit

For example: If a golfer pays $100 for 18 holes and finishes 6 Holes, they have completed 33% of their round, therefore they would be entitled to a credit for the remaining 66% (in this case, $66).

Raincheck credits will be issued in the form of a voucher, the dollar amount of which can be applied to a future round at Westview up to 365 days from the date of their original round.

Note: Rainchecks are issued at the discretion of our staff in cases of inclement weather or emergencies. If you wish to receive a rain check, you must notify the pro shop or course management before leaving the course.

This raincheck policy is subject to periodic review and may be updated as needed.

At Westview, players are permitted to modify or cancel their bookings until 24 hours before their tee time with no penalty.

If your tee time is cancelled with less than 24 hours notice, future bookings will be impacted in the following way: 

• First offence: The player who booked the tee time will receive a warning flag in our system.
• Second offence: The player who booked the tee time will be required to provide a credit card at the time of their next booking.
• Third offence: The player who booked the tee time will be charged in full for the cancelled tee time.

If your tee time is modified with less than 24 hours notice (removing players, changing the time or date of the tee time), you will receive a warning flag. If modifications within 24 hours become a regular occurance, you may be asked to provide a credit card. 

If you arrive at the golf course with fewer players than you had originally booked for, you will be charged a $10 penalty fee for each missing player. For example, if you are booked for a foursome, and only two players arrive at the course, the person who booked the tee time will be charged a penalty of $20. 

This policy is subject to change at the discretion of Westview Golf Club at any time.

To rent a golf cart at Westview, a golfer must be above the age of 18, with a valid driver’s license.

Golfers under the age of 21 will be required to provide a valid driver’s license, to be held by the Pro Shop until the power cart has been returned and inspected by Pro Shop staff.

For golfers who choose to rent a power cart for their round, a per person fee will apply. With the purchase of a golf cart rental fee, the driver / renter of the cart accepts the following:

• To operate the cart in a safe manner and adhere to the rules of the day.
• To accept complete liability for any damages to the golf cart or personal property.
• To assume the risk of injury or death to the operator or other persons arising from the use of the golf cart.
• That no other person will be permitted to operate the golf cart, and that the driver/renter of the cart will have possession / control of the golf cart keys if the cart is left unattended at any time.
• To return the golf cart to the designated return area, not leave the golf cart in the parking lot.
• To return the golf cart to the designated return area no later than 15 minutes after sunset.
• To indemnify, hold harmless, and defend Westview Golf Club, its employees and any other person for whom it is in law responsible, from any kind of liability, suit, claim, demand, fine, action, or proceeding of any kind which may be brought against it, and from and against any and all losses, costs, damages suffered or incurred by Westview Golf Club (the “Claims and Losses”), howsoever caused, including, but not limited to, by reason of any damage to property or injury (including injury resulting in death) to any person, in any way connected to this Tee time booking, except to such extent that such Claims or Losses are caused directly by the negligence of Westview Golf Club.

Westview Golf Club is committed to providing an environment that is free of discrimination, harassment and intimidation for members, employees and guests.

Upon payment of membership or green fees, all members, guests and visitors have given their consent to be bound by both the restrictions and penalties which may be imposed for any breach of the club’s standards or serious misconduct.

All players are expected to play in the spirit of the game by:

• Acting with integrity – for example, by following the Rules, applying all penalties, and being honest in all aspects of play.
• Showing consideration to others – for example, by playing at a prompt pace, looking out for the safety of others, and not distracting the play of another player.
• Helping maintain the quality of the course – for example, replacing divots and repairing ball marks on greens.

All golfers and visitors to Westview Golf Club are expected to abide by the following:

• Conduct yourself in a sportsmanlike manner and do not knowingly cheat, disrespect employees, officials or fellow players.
• Operate power carts in a safe manner.
• Play in order of assigned course unless otherwise instructed by Westview Golf Club staff.
• Refrain from abusive language and emotional outbursts.
• Club property is not to be taken off the premises.
• Refrain from excessive use of alcohol or Cannabis.
  • Note: Only alcoholic beverages purchased from the club are permitted on the course, as per LLBO laws (See Alcohol Policy).

Based on the severity of the misconduct, Westview Golf Club may apply any of the following penalties for Code of Conduct violations:

• Eject the guest/member/visitor from the golf course immediately.
• Issue a verbal or written warning to the guest/member/visitor.
• Ban or suspend the guest/member/visitor.

Individuals in violation of this Code of Conduct will not be entitled to a refund of any part of the dues and fees paid to the Club.

Westview Golf Club is committed to the promotion of responsible alcohol service and consumption. The alcohol policy assists the staff in the responsible service of alcohol, provides guests with a safe environment and provides alcohol risk management strategies.

The House Policy of Westview Golf Club is as follows: 

1. 1.  All persons who appear under the age of 25 will be asked for ID.
   2. No person under the age of 19 will be served alcohol.
   3. No person who appears intoxicated will be served alcohol.
   4. Westview Golf Club reserves the right to cease service to anyone who appears to become intoxicated.
   5. Members and guests are not allowed to bring their own alcohol onto Westview property; this includes the golf course, the parking lot, and the clubhouse. If a guest is found with his or her own alcohol, the alcohol will be confiscated, and he or she may be asked to leave the property.
   6. Westview reserves the right to check a guest’s golf bag if there is reasonable belief that the participant has brought his or her own alcohol onto Westview property.
   7. Westview Golf Club does not endorse drinking and driving. Any person who appears intoxicated will be asked how he or she intends to leave Westview Golf Club. If the person is known or suspected to have driven a motor vehicle to the Club, he or she will be asked to give the keys of the vehicle to a staff member until such time as the person is sober.
      • If the person refuses to give the keys and there is reasonable belief that the person will get behind the wheel while intoxicated, the police will be called.
   8. Guests should be aware that a golf cart is considered to be a motorized vehicle under the impaired driving provisions of the Criminal Code and should not be operated while drinking.
   9. Arriving guests who appear intoxicated will not be allowed into areas of alcohol service.
   10. Any person who is abusive or disruptive will be asked to leave the property. If the person refuses to leave, the police will be called.

Statement of Commitment:

Westview Golf Club is committed to upholding and exceeding Ontario’s legislation intended to remove barriers to accessibility for persons with disabilities. This includes providing equal access to employment, information, goods, and services, and treating persons with disabilities with dignity and respect in a way that takes their disability into account.

Accessibility Policies:

1. Assistive Devices, and Service Animals, Service Dogs or Guide Dogs: Persons with disabilities who use an assistive device will be permitted to use their own device to access the goods and services of Westview Golf Club. If a person with a disability is accompanied by a guide dog or other service animal, Westview Golf Club shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises.

2. Support Workers: If a person with a disability is accompanied by a support person, Westview Golf Club will ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises. Westview Golf Club will ensure that notice is given in advance if admission fees will be charged to support workers for accessing the goods or services in their role as support person, including how much the fee will be.

3. Information & Communication: Westview Golf Club will deliver alternate formats of information to clients, upon request. If a particular material cannot be converted into an accessible format that meets the needs of the person requesting it, Westview Golf Club will provide details of why it cannot be converted and provide a summary of the information or communication in another way that is suitable to the person requesting it. This extends to any emergency procedures or safety information prepared by Westview Golf Club.

4. Employment: Westview Golf Club welcomes and encourages employment applications from people with disabilities and will do its part to make hiring and employee support practices more accessible by providing accommodation during all stages of recruitment, hiring, and employment. If a job applicant requests accommodation, Westview Golf Club will consult with the applicant and provide suitable accommodation that takes the person’s accessibility needs into account.

New employees will be reminded about the organization’s job accommodation policies as soon as possible upon being hired and notified when any future changes are made to policies. Policy and practice information will include available employment accommodations that will be provided for job related matters such as performance management, career development, emergency response plans, and return to work information.

Westview Golf Club will consult with an employee who requests it, to provide or arrange for the provision of accessible formats and communication supports that take the employee’s needs into account when providing information that is needed to perform the employee’s job, and information that is generally available to employees in the workplace.

5. Customer Service: Westview Golf Club will provide customer service in a manner that removes barriers for people with disabilities according to the following key principles of the AODA:

• Goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities.
• Service to people with disabilities will be integrated with others, unless an alternate way of providing the goods, service or facility is required by the person with the disability.
• Persons with disabilities will be given equal opportunity to use and benefit from the goods, services, or facilities an organization or business has to offer.
• We will communicate with people with disabilities in a way that takes the individual’s disability into account.

6. Service Interruptions: If there is a temporary disruption in any of our services either in whole or in part, Westview Golf Club will provide notice of the disruption to the public via as many channels as possible, in accessible formats, where available. We will physically post notices where the disruption is taking place as well as through any other channels that are appropriate such as email, phone, text, social media, or on our website. Notice of the disruption will include the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available.

7. Training: Westview Golf Club will provide training to all employees, volunteers, and independent contractors to ensure they are familiar with our policies, practices, and procedures for communicating with and providing services to persons with disabilities

FEEDBACK PROCESS 

Customers who wish to provide feedback on the way Westview Golf Club provides goods and services to people with disabilities can email, call or speak to a manager in person.

Email: [email protected]

Phone: (905) 727-0446

Customers can expect a response within 7 business days with updates on how their feedback will be addressed and the actions being taken to resolve the issue.

Message from the Management Team at Westview Golf Club:

As a family-owned and operated golf course, we are committed to creating a welcoming, inclusive, and accessible environment for all guests, employees, members, and visitors.

We recognize the importance of accessibility and are dedicated to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards. Our goal is to identify, remove, and prevent barriers to accessibility wherever possible, ensuring that everyone can enjoy our facilities, programs, services, and employment opportunities with dignity and independence.

We are committed to ongoing staff training, accessible customer service, and continuous improvement of our policies and practices. Accessibility is an important part of our commitment to exceptional hospitality and community service.

We welcome feedback from our guests and team members as we continue to enhance accessibility throughout our operation.

Thank you for helping us create an inclusive golfing experience for everyone.

MULTI-YEAR ACCESSIBILITY PLAN

Westview Golf Club strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Westview Golf Club is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies

We maintain records of the training provided including the dates on which the training was provided.

Past Achievements to Remove and Prevent Barriers

Westview Golf Club has completed the following accessibility initiatives:

1. CUSTOMER SERVICE – Reviewed guest service practices and implemented procedures to better accommodate guests with disabilities. Improvements included upgrading pathways between key facilities, increasing accessible seating options in clubhouse and patio areas, welcoming service animals and support persons in accordance with legislation, and establishing a process for receiving and responding to accessibility-related feedback from guests.

2. INFORMATION & COMMUNICATIONS – Improved the accessibility of communications by making information available in accessible formats upon request and reviewing communication materials for readability and accessibility. Enhancements included improving website accessibility, providing alternative formats for scorecards, menus, tournament information, and membership materials when requested, and installing clearer, high-contrast signage throughout the property to assist guests in navigating the facility.

3. EMPLOYMENT – Incorporated accessibility considerations into recruitment, hiring, onboarding, and employee support practices. Applicants were informed of the availability of accommodations during the hiring process, workplace accommodation measures were implemented where required, and accessibility considerations were incorporated into all employee policies and procedures.

4. TRAINING – Accessibility training has been provided to employees, supervisors, and managers on the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code as it relates to persons with disabilities. Training covered accessible customer service practices, effective communication techniques, accommodation procedures, and the organization’s accessibility policies. Additional training was provided when policies or legislative requirements were updated.

Strategies & Actions

Westview Golf Club is committed to accomplishing the following projects and programs to meet the requirements of the Accessibility for Ontarians with Disabilities Act and to remove and prevent barriers to people with disabilities.

1. CUSTOMER SERVICE: Westview is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

2. INFORMATION & COMMUNICATION: Westview is committed to making our information and communications accessible to people with disabilities.

3. EMPLOYMENT: Westview is committed to fair and accessible employment practices.

4. TRAINING: Westview is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

FOR MORE INFORMATION

For more info on this accessibility plan, please contact:

Lauren Nisbet, 905-727-0446, [email protected].

Our Accessibility Plan is posted publicly at www.westviewgolf.ca

Standard and Accessible Formats of this document are free on request.  

Westview Golf Club Accessibility Compliance Report_May 2026